We want you to be happy with your purchase from the EdTech Vibe store. This policy explains how refunds work for our digital products. Last updated: July 2026.
Digital products
All products in our store are digital downloads (PDFs, prompt packs, templates). Because a digital file cannot be “returned” once it has been downloaded, all sales are generally final once the file has been delivered to your account or email.
When we give a refund
We will happily issue a full refund within 7 days of purchase if: the file will not download or open and we cannot fix it for you, you were charged twice for the same order, or the product is materially different from its description on the product page.
When we cannot give a refund
We cannot refund purchases simply because you changed your mind after downloading, or because of issues with your own device, software, or internet connection that prevent you from using a file that works correctly on our side.
How to request a refund
Email dgtechvibe@gmail.com with your order number and the email used at checkout, and briefly tell us what went wrong. We review every request and reply within 2-3 working days. Approved refunds go back to your original payment method; banks and payment providers usually take 5-10 business days to show the amount.
Questions
Not sure about something before you buy? Just ask — use the form on our Contact page and we will help you decide.